Reduce three month on-boarding time for each client to a day-and-a-half; allowed the TPA to process employee level benefit changes at any time.
Flexible and rapid onboarding of new clients and renewals without any programming. Onboarding rules and processes for a new client can be implemented within hours
Business Problem
- Third Party Payroll and Benefit service providers [TPAs] have to access data from their client HR systems both initial and on an ongoing basis [real time, daily, weekly, monthly]
- TPAs have to deal with different client systems and the resulting variability in structure, needs and formats.
- This largest TPA in the US has failed to create a scalable solution; they have used multiple ETL and data integration products
Solution
- RAGE-AI Intelligent Machine to assist analysts to set up and execute client onboarding
- New clients/renewals on boarded without any programming, with rules implemented within hours
- Built in machine learning, both autonomous and assisted
Benefits
- Reduce 3 month on boarding time for each client to a day and a half; allowed the TPA to process employee level benefit changes at any time
- Self service configuration application enabled the Customer Service Rep to onboard most clients; the application also allows client IT administrators to detect errors at source
- Client Onboarding
